Frequently Asked Questions
Are your products available to international customers?
Will I receive my order in old packaging or the new look?
Growing pains are a part of change. As our new look rolls out over the next few months, you may receive items in the original packaging. We appreciate your patience as we work to complete this transition. Regardless of the packaging, it’s what’s inside that counts.
Is your packaging recyclable?
Yes, most of our packaging is made from paper, plastic and glass that can be recycled.
What is the Proposition 65 Warning on some of your bio-identical body cream products?
In 1986, the State of California adopted the Safe Drinking Water and Toxic Enforcement Act, Proposition 65 (Prop 65), which applies not only to water, but also to consumer goods sold in California. The California Office of Environmental Health Hazard Assessment (OEHHA) oversees Prop 65 issues. Prop 65 requires the State of California to publish and maintain a list of chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. The list is updated periodically; the most recent list and other Prop 65 information is available on OEHHA’s website: http://www.oehha.ca.gov/prop65.html
Substances on the list that OEHHA believes cause cancer are called carcinogens; those that OEHHA believes cause birth defects or other reproductive harm are called reproductive toxicants. Currently, over eight hundred substances are on the list. Substances can be added to or removed from the list by various mechanisms, such as declaration by an authoritative body or by scientific testing.
Many of the substances on the list are naturally occurring in the environment or are now present in the environment through increased industrial activity. Some of these substances may accumulate in varying amounts, at different times, in different plants or animals. Natural products—including herbs, vitamins, minerals and other supplements, as well as many natural foods and cosmetics— are produced using ingredients and materials from the natural environment. Because of this, it is possible that some of the substances on the list may from time to time be present in these natural products. In addition, some of the ingredients found in natural products—such as the natural progesterone found in natural progesterone products—are in and of themselves identified as substances on the Prop 65 list.
What is your return policy?
You may return any item purchased from us for any reason within 30 days of purchase. For online and catalog orders, the product ship date is the date of purchase. Only one opened package of any product in a shipment is eligible for return. All others of the same product must be in unopened and original condition to receive a full refund. Your refund will be processed based on your original form of payment. Opened or damaged items may only be eligible for partial refund or merchandise credit. Shipping and handling charges are non-refundable.
How do I start a return?
To begin your return, please contact our Customer Service Department at email@example.com.
Shipping within the continental United States
Shipping is free for all orders over $50 (excluding taxes).
With the exception of shipments to Hawaii and Alaska, shipments to North American residences and other physical addresses are sent via UPS ground.
Shipments to post office boxes are sent via USPS.
Either way, shipping rates are calculated automatically using UPS Ground Rates
Shipping to Hawaii and Alaska
Shipments to Hawaii and Alaska are priced and sent via United States Postal Service (USPS) Priority service. Unfortunately, we are not able to ship internationally at this time.